Subject: Daily performance summary for LiveSalesman team for Jul 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jul 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 2 | 4 | 0 | 3 | 15
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 5 | 0 | 5 | 0 | 3 | 13
Hasan Nour | 5 | 3 | 0 | 0 | 4 | 12
Aws Adra | 1 | 0 | 3 | 0 | 3 | 7
Abu Sufian | 0 | 1 | 25 | 0 | 1 | 27
Mohiuddin Lsm | 0 | 3 | 5 | 0 | 1 | 9
Alhamzi Mohammed | 0 | 0 | 2 | 0 | 0 | 2
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 9 | 44 | 0 | 15 | 85

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | Delivery Status | 13
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 2
Customer Services Total | | | 25
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 1
| | Store Availability | 4
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 18
PreSales Total | | | 25
Grand Total | | | 51

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 1 | 1 | 0 | 1 | 9
Jok Kuol | 1 | 1 | 0 | 0 | 1 | 0 | 3
Alhamzi Mohammed | 1 | 0 | 1 | 0 | 0 | 0 | 2
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 3 | 2 | 1 | 1 | 1 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 2 | 0 | 1 | 0 | 5 | 14 | 22
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 4 | 5
Mohiuddin Lsm | 3 | 1 | 0 | 2 | 3 | 15 | 24
Jok Kuol | 5 | 0 | 1 | 3 | 0 | 5 | 14
Mosab Mohammed Abdalla Nasreldin | 11 | 5 | 1 | 2 | 1 | 7 | 27
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 2 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
Grand Total | 24 | 6 | 3 | 7 | 10 | 50 | 100

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 2 | 1 | 0 | 2 | 0 | 3 | 8
Abu Sufian | 1 | 0 | 0 | 1 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 1 | 0 | 3 | 7
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 2 | 0 | 3
Jok Kuol | 2 | 1 | 0 | 2 | 0 | 0 | 5
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 2 | 0 | 7 | 2 | 9 | 31

Please feel free to reach out for any further clarifications.