Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 30 Jul 2022 03:58:08 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RF4LJO2VGY (Harsh ): Incomplete chat, customer was unresponsive after providing important lead generation details however important lead generations were gathered to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFAM8L0CVY (Jason ): Incomplete chat, customer left the chat after few responses however lead generation details could not be gathered. 

Chat ID : RFBMGQZVB9 (Jason ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFCMEULMQK (Jason ): Incomplete chat, customer left the chat after few responses and lead generation details could not be gathered. 

Chat ID : RFDNQ0E01F (Harsh ): Incomplete chat, customer left the chat without any response and lead generation details could not be gathered. 

Chat ID : RFINPQ3597 (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFKOS27TLB (Anish ): There was no response to customer's query for travelling to Italy for more then 3 minutes 45 seconds and then customer left the chat. Please make sure all customer responses are answered in a timely manner so that chats are not abandoned. 

Chat ID : RFPOBP4D5X (Jason ): Incomplete c hat, there was no response from customer so he closed the chat after proper closing. 

Chat ID : RFPOCP6INR (Jason ): Incomplete c hat, customer was unresponsive after few responses so chat was closed after proper closing and important lead generation details could not be gathered. 

Chat ID : RFPOGQD1SJ (Jason ): Customer from the previous chat ( RFPOCP6INR) contacted again and gave the missing lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFQODUUDY2 (Harsh ): Incomplete c hat,customer left the chat without any response . 

Chat ID : RFUPWJ70JP (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RF1QCJDC7X (Jason ): Incomplete c hat,customer left the chat after providing few details regarding his upcoming trip however important lead generation details could not be gathered. 

Chat ID : RF1QEJJKOA (Jason ): Incomplete chat customer was unresponsive after a few responses and so the chat was closed after proper closing. 

1 Abandoned Chat : Chat ID : RFKOS27TLB There was no response to customer's query for travelling to Italy for more then 3 minutes 45 seconds and then customer left the chat. 

Thanks and Regards 
Amit