Subject: Daily performance summary for LiveSalesman team for Jul 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jul 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 17 | 0 | 0 | 17
Ali hazzaa | 0 | 6 | 3 | 3 | 12
taher Mohammad | 0 | 2 | 12 | 2 | 16
Nourah Alfhaid | 0 | 0 | 40 | 0 | 40
Hasan Nour | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 1 | 1 | 0 | 2
Malek Hosan | 0 | 1 | 15 | 0 | 16
Mohad Kmali | 0 | 2 | 3 | 1 | 6
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 11 | 2 | 13
Wejdan Alotaibi | 0 | 0 | 2 | 1 | 3
Grand Total | 0 | 31 | 87 | 10 | 128

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 1
| | Delivery Status | 62
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refunds after Return | 1
Customer Services Total | | | 73
Live Sales | Pre-Sale | Help in completing the order | 10
| | Help placing new order | 1
Live Sales Total | | | 11
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
Grand Total | | | 85

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 2 | 0 | 0 | 1 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 4 | 6 | 8 | 7 | 5 | 16 | 46
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 8 | 1 | 4 | 2 | 1 | 5 | 21
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 3 | 4
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 3 | 4
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 2 | 1 | 4
! Hassan Bin Saeed | 1 | 1 | 1 | 0 | 0 | 3 | 6
Ali Ibraheem | 0 | 2 | 1 | 0 | 2 | 1 | 6
taher Mohammad | 4 | 0 | 0 | 1 | 0 | 2 | 7
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 1 | 2
Mohad Kmali | 0 | 0 | 0 | 0 | 1 | 1 | 2
Abdullah Otaibi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 13 | 14 | 12 | 12 | 40 | 110

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 4 | 6
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 2 | 0 | 1 | 0 | 0 | 2 | 5
taher Mohammad | 0 | 0 | 0 | 1 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 1 | 0 | 1 | 1 | 2 | 0 | 5
Abdallah Ahmed | 29 | 3 | 2 | 6 | 1 | 0 | 41
Ali hazzaa | 3 | 0 | 0 | 1 | 0 | 0 | 4
Mohad Kmali | 1 | 2 | 1 | 1 | 0 | 0 | 5
Grand Total | 38 | 5 | 5 | 10 | 3 | 11 | 72

Please feel free to reach out for any further clarifications.