Subject: Daily performance summary for LiveSalesman team for Jul 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jul 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 3 | 2 | 1 | 1 | 4 | 11
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 14 | 0 | 7 | 27
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 0 | 0 | 6 | 2 | 12
Abu Sufian | 0 | 4 | 6 | 0 | 2 | 12
Aws Adra | 0 | 5 | 5 | 0 | 6 | 16
Gaurav Payal | 0 | 4 | 18 | 0 | 0 | 22
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 17 | 44 | 7 | 22 | 101

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 9
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 43
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 13
PreSales Total | | | 20
Grand Total | | | 63

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 1 | 1 | 0 | 1 | 7
Jok Kuol | 1 | 1 | 0 | 0 | 1 | 0 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 1 | 1 | 1 | 1 | 1 | 12

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 0 | 1 | 0 | 1 | 4 | 6
Jok Kuol | 4 | 1 | 3 | 2 | 1 | 8 | 19
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 7 | 3 | 1 | 0 | 3 | 12 | 26
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 7 | 8
Aws Adra | 4 | 0 | 0 | 2 | 3 | 8 | 17
Mohiuddin Lsm | 3 | 0 | 2 | 1 | 1 | 6 | 13
Hasan Nour | 1 | 1 | 0 | 0 | 1 | 2 | 5
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 24 | 5 | 7 | 5 | 10 | 49 | 100

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 2 | 1 | 0 | 1 | 0 | 1 | 5
Jok Kuol | 5 | 0 | 0 | 2 | 0 | 3 | 10
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 1 | 2 | 1 | 9
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 1 | 4
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 2 | 2 | 6 | 2 | 9 | 37

Please feel free to reach out for any further clarifications.