Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 29 Jul 2022 04:59:03 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RF7GY0R7CC (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RF9GA8PK2V (Harsh ): Chat was handled pretty well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and customer was happy with the solution provided. 

Chat ID : RF9GPBX1UQ (Harsh ): Incomplete chat, customer left the chat after a detailed response and lead generation details could not be gathered. 

Chat ID : RFDHQ6Z3J4 (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFFHJG4NX9 (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFIIW46RHV (Harsh ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RFIIW4JUKJ (Harsh ): Incomplete c hat, customer left the chat after initial response as he had no queries/questions to ask/enquire. 

Chat ID : RFRJNT6VSI (Harsh ): Incomplete c hat, customer left the chat after a few responses and gave few details however complete lead generation details could not be gathered to arrange a cb from our travel experts. 

Chat ID : RFTKR6C6BN (Harsh ): Chat was handled well and as per process guidelines and expectations however traveller travelling from India we need to inform them that " Unfortunately as a US-based outbound tour operator sending guests to Europe, we are not able to provide visa assistance. As this is a requirement for visiting most of the countries we offer, we advise instead contacting a tour company based in the country or countries you are looking to visit." 

Chat ID : RFUKHA6OCM (Anish ): Incomplete chat, traveller left the chat after initial response. 

Chat ID : RFXKHSR31G (Jason ): Chat was handled pretty well and as per process guidelines and protocols however missed to ask about the activities that the customer was interested in while in tour. 

Chat ID : RFZLJ0M6BH (Jason ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation as he was in touch with a travel expert for a quote. 

Chat ID : RFZLK0OAUF (Jason ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RF0LM4SOU9 (Harsh ): Incomplete chat however most of the important lead generation details were captured on chat to arrange cb from our travel experts to plan their upcoming vacation. 

No missed/abandoned chats. 

Thanks and Regards 
Amit