Subject: Trainer Candidate - Mehul Gupta
From: Mehul Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 05:24:18 -0400

| | Tech Support Test

Name | Mehul Gupta
E-mail | [email-masked]
Phone Number | (+91) 9760797227
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dadri, Gautam buddh nagar.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R S Infraprojects pvt. Ltd. | Senior Quality Engineer | | 25440/-
Previous Employer 1 | Salasar techno engineering ltd. | Quality engineer | 21/03/2021 | 16000/-
Previous Employer 2 | Dadu pipe pvt. Ltd. | Quality engineering | 30/09/2019 | 14000/-

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in Quality?

Work as a senior quality engineer,
Lead the quality team ,
Review the customer complaints and resolve with in time .
Resonsible for third party and customer inspection.
Maintain quality related documents.
New product dovelopment.
Material inspection
Use customer feedback to maintain quality products.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

When we have to work with unskilled manpower , this situation is so critical.
No working and quality culture maintain in the work cycle.
But we have manage situation and conduct periodic Training sesons and improve the cycle timly.
Motivate them to improve the function.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position?

According to eligibility critaria of this post i have complete all of them.
I have much experiance to deal with customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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