Subject: Tech Support Candidate - NAVEEN BHASKAR
From: NAVEEN BHASKAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 03:58:09 -0400

| | Tech Support Test

Name | NAVEEN BHASKAR
E-mail | [email-masked]
Phone Number | (+91) 8755037915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AGRA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | WATTMONK TECHNOLOGIES PVT LTD | CAD ENGINEER | 28 FEB 2022 | 30000
Previous Employer 2 | TESTBOOK | TELE COUNSELOUR | 15 JULY 2022 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. RESTART THE DEVICE.
2.MAKE SURE THE INTERNET CONNECTION WORKS WELL.
3.MAKE SURE THERE IS NO ERROR IN TYING.
4.CHECK WHETHER THE WEBSITE IS DOWN FOR EVERYONE OR JUST FOR ME

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.FIRSTLY POWER ON THE DEVICE SO THAT ITS BLUETOOTH IS ON.
2.TURN ON MOBILE PHONE BT AND MAKE IT DISCOVERABLE.
3.THEN SEARCH IN MOBILE FOR THE DEVICE AND THEN CLICK THE NAME OF THE SPEAKER TO CONNECT.
4.ENJOY THE SOUND.

What according to you makes you a good candidate for customer service or technical support job?

1.I HAVE A GOOD EXPERIENCE IN CUSTOMER DEALING.
2.ALSO I HAVE EXCELLENT KNOWLEDGE IN TECH.,MOBILES AND COMPUTER BASICS
3.CAN SPEAK ENGLISH PROFICIENTLY.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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