Subject: Trainer Candidate - Sahana Banerjee Sahana
From: Sahana Banerjee Sahana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 03:46:44 -0400

| | Tech Support Test

Name | Sahana Banerjee Sahana
E-mail | [email-masked]
Phone Number | (91) 8810438486
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Project manager | Na | 4.8lac
Previous Employer 1 | Wipro | System Manager | 15th Apr'13 | 2.5 Lac
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 90 days (negotiable)
Please briefly describe your work experience specifically in training? | Training,recruiting,TNA/TNI ,Training quality measurement,coaching,refresher,engagement activities,resource management
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | NA

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service is resolving issue with high fcr and less aht.
Great customer service is anticipating customer challenges or questions and proactively providing solutions and answers,understanding their problem and try to help with it in empathetic manner

What according to you makes you a good candidate for this position? | Enagament initiative,empathetic and inculcating great customer service in to the trainees.Facilitating knowledge,learn ,unlearn and relearn process
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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