Subject: Trainer Candidate - Varnika Bajpai
From: Varnika Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 02:36:36 -0400

| | Tech Support Test

Name | Varnika Bajpai
E-mail | [email-masked]
Phone Number | (91) 7827028508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Filo | Operation associate | currently working | 32000
Previous Employer 1 | Indiamart | CSM | 6/10/2021 | 20000
Previous Employer 2 | Byjus | BDA | 30/01/2022 | 30000

If Selected, how much time do you need to join? | 11 august
Please briefly describe your work experience specifically in Quality? | I am working in edtech company where i am responsible for tutor quality check , how they are teaching, how there space look like , are they well deserved to being in a platform, will examine them under 36 paramter
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | When i joined in my current orgainization there are 4-5 people in the team and we need to audit all the tutors and provide the feedback under 4 parameter only which is not sufficient to check them , then i and one of my supply head discussed over the changes needed in the process , we bulit the 36 paramters now and make the quality to 78% from 9% in 3 months as it need time to built the nw process but i am glad that i had learnt that and create that process , that time is tough but now i am that much confident that my learning to work on risk and presure will provide best outcome if i will be the part of your organization

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good- if we listen them and provide the solution instant

Great- if we understand the problem and fix that problem permanently so that no further customer experience that situation

What according to you makes you a good candidate for this position?

As i worked with different different domain to understand the industry, that might be helpful for any of the organiztion ,

In byjus i learnt how to work under pressure
In indiamart i learnt how to work with already existing brand
In filo i learnt alot as this is a startup, how to work in risk, under pressure, extra work hours, most important how the process built

so if i mix those learnings i am sure that i will provide best outcomes and will improve the process positively wherever i needed

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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