Subject: Trainer Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 00:16:50 -0400

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (110017) 8851505475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South delhi ( saket)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Airplaza retail holding pvt. Limited | Associate | 30/04/2021 | 20000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 5
Please briefly describe your work experience specifically in Quality? | 2 year worked as a  associate in airplaza retail holding pvt Ltd.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Most difficult situation is to handle the custy dury diwali time. Becay that time  there were too much rush .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service mean to give specific details of items to the customer .

And Great customer service is to first
Greet the customer by greeting him/her by saying
Welcome to the..........( company name). And then describe the  specific information about the product and convince customer to purchase item at any cost

What according to you makes you a good candidate for this position? | I have a good communication skills and able to convince the customer to purchase high value products for our company progress
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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