Subject: Daily performance summary for LiveSalesman team for Jul 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 10 | 9 | 0 | 19
Grand Total | 0 | 10 | 9 | 0 | 19

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| Product Complaint | Complaint within Warranty | 2
Customer Services Total | | | 5
Live Sales | Pre-Sale | Help in completing the order | 12
| | Help placing new order | 1
Live Sales Total | | | 13
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
Grand Total | | | 19

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 2 | 0 | 0 | 1 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 1 | 8 | 12
Asma Alotaibi | 0 | 0 | 0 | 0 | 1 | 2 | 3
Ali hazzaa | 1 | 4 | 1 | 4 | 6 | 10 | 26
Malek Hosan | 0 | 1 | 0 | 1 | 1 | 7 | 10
Ali Ibraheem | 1 | 8 | 4 | 5 | 4 | 9 | 31
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 1 | 0 | 3 | 9
! Hassan Bin Saeed | 0 | 1 | 0 | 3 | 0 | 4 | 8
Abdallah Ahmed | 0 | 0 | 0 | 3 | 1 | 2 | 6
Mohiuddin Lsm | 1 | 2 | 1 | 4 | 1 | 2 | 11
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abdullah Otaibi | 1 | 1 | 1 | 2 | 0 | 0 | 5
Mohad Kmali | 2 | 1 | 0 | 3 | 0 | 0 | 6
Grand Total | 11 | 19 | 8 | 28 | 15 | 50 | 131

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 8 | 0 | 0 | 0 | 0 | 1 | 9
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 4 | 4
Ali Ibraheem | 6 | 6 | 3 | 5 | 0 | 3 | 23
Ali hazzaa | 4 | 3 | 2 | 0 | 0 | 1 | 10
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 12 | 0 | 0 | 0 | 0 | 1 | 13
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 3 | 1 | 2 | 2 | 0 | 1 | 9
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Bin Saeed | 1 | 2 | 0 | 0 | 1 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohad Kmali | 0 | 3 | 0 | 1 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 0 | 0 | 5
Abdallah Ahmed | 0 | 0 | 2 | 2 | 0 | 0 | 4
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 46 | 16 | 9 | 12 | 2 | 13 | 98

Please feel free to reach out for any further clarifications.