Subject: Daily performance summary for LiveSalesman team for Jul 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 09:01:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 0 | 1 | 0 | 2 | 3
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 0 | 1 | 0 | 2 | 3

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
PreSales | Product Related | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 1

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 1 | 1 | 1 | 3 | 3 | 0 | 9
Syed Ataullah | 0 | 0 | 2 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 1 | 0 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 3 | 2 | 0 | 0 | 6
Hasan Nour | 1 | 2 | 3 | 1 | 0 | 0 | 7
Abu Sufian | 1 | 1 | 1 | 0 | 0 | 0 | 3
Grand Total | 5 | 6 | 10 | 8 | 3 | 1 | 33

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 4 | 1 | 1 | 1 | 6 | 8 | 21
Alhamzi Mohammed | 2 | 0 | 3 | 2 | 1 | 7 | 15
Jok Kuol | 0 | 0 | 2 | 2 | 2 | 10 | 16
Aws Adra | 2 | 2 | 0 | 1 | 1 | 22 | 28
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 0 | 3
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 3 | 1 | 0 | 0 | 5
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 4 | 9 | 9 | 11 | 50 | 94

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 0 | 0 | 2 | 0 | 1 | 8
Alhamzi Mohammed | 1 | 0 | 0 | 2 | 1 | 1 | 5
Aws Adra | 2 | 0 | 0 | 1 | 0 | 3 | 6
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 1 | 0 | 0 | 2 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 0 | 1 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 2 | 1 | 0 | 1 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 1 | 2 | 9 | 1 | 7 | 32

Please feel free to reach out for any further clarifications.