Subject: Trainer Candidate - Shubham Dhiman
From: Shubham Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 11:51:28 -0400

| | Tech Support Test

Name | Shubham Dhiman
E-mail | [email-masked]
Phone Number | (141008) 8288853456
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ludhiana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiamart Intermesh Ltd | Senior Executive | Present | 33000
Previous Employer 1 | JK cement | Management Trainee | 5-01-22 | 27000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 Days
Please briefly describe your work experience specifically in Quality? | NA
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Service Giving Service Just To ensure you provide the best customer service:

know what your customers consider to be good customer service
take the time to find out customers' expectations
follow up on both positive and negative feedback you receive
ensure that you consider customer service in all aspects of your business
continuously look for ways to improve the level of customer service you deliver.

Great Service includes
To build good customer relationships you need to:

greet customers and approach them in a way that is natural and fits the individual situation
show customers that you understand what their needs are
accept that some people won't want your products and concentrate on building relationships with those who do
help people – even just letting a customer know about an event that you know they're personally interested in is helpful
continue to keep customers aware of what's in it for them to do business with you.

What according to you makes you a good candidate for this position? | Optimistice,Hard Working,Confident,Vigilent,Diligent,GreatCommunicator,FastDecesion maker
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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