Subject: Tech Support Candidate - Arnab Adak
From: Arnab Adak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 11:19:40 -0400

| | Tech Support Test

Name | Arnab Adak
E-mail | [email-masked]
Phone Number | (91) 9614440445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Durgapur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
ANDROID DEVELOPMENT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I face an error at the time of opening a website like ndtv.com then at first I will check if my internet connection is there or not then if it is there I will check whether other websites are opening or not. Then if the other websites are not opening at that time I will understand that there may be some network issue or other wise there can be a server down if only the ndtv website is not opening.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on the blue-tooth of the phone then switch on the blue-tooth speaker then search for the desired device name on the phone then pair it/ connect it .
What according to you makes you a good candidate for customer service or technical support job? | first of all good communication skills as well as patience to hear out the problem and then ability to solve it or learn how to solve it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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