Subject: Re: HFL Call Report
From: Deeksha Dadu <[email-masked]>
To: Amit Gupta <[email-masked]>, Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Thu, 28 Jul 2022 13:37:00 +0000

Hi,

Thanks Amit. one question though- were these agents alone in the shift when these calls were missed?

Regards,
Deeksha
________________________________
From: Amit Gupta <[email-masked]>
Sent: Thursday, July 28, 2022 6:52 PM
To: Harsh Sharma <[email-masked]>; Jet Jason, Paraiso. Gromea <[email-masked]>; Anish Nair <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: HFL Call Report

Hi Team,

Please find the daily call report for HFL for 27th July 2022 (7 AM 27th July- 6:59 AM 28th July IST).

Name    Total Calls Picked up
Anish
Amit
Harsh   9
Jason   7
Grand Total     18
Abandoned Calls 2
Time    Duration        Remarks
17204683034 called at
7/27/2022 20:54:00      15 seconds      Call was missed as Jason was on another inbound call (16138254600)
Call came from HFL restricted at 7/28/2022 2:27
15 seconds      Call was missed as Harsh was on another inbound call (19195309934)

Thanks and Regards,
Amit