Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 28 Jul 2022 04:36:30 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RFQ8YA5IZX (Jason ): Incomplete c hat, chat was closed after following proper closing protocols as customer stopped responding and lead generation details could not be gathered. 

Chat ID : RFS8DHLA74 (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFT8HN01B3 (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Same customer from previous chat ( RFQ8YA5IZX) contacted as he did not get a quote. Chat was closed as there was no response from customer after proper closing. 

Chat ID : RFU83QUN6K (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFU8YVJJAB (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RF09URO929 (Jason ): Incomplete c hat, chat was closed after following proper closing protocols as customer stopped responding and lead generation details could not be gathered. 

Chat ID : RF29RYGO1W (Jason ): Incomplete chat, customer left the chat after initial response after a few seconds. 

Chat ID : RF3AX4G26O (Harsh ): Incomplete c hat, chat was closed after following proper closing protocols as customer stopped responding after initial responses and lead generation details could not be gathered. 

Chat ID : RF4AO8T88A (Jason ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RF6A6GX14N (Harsh ): Chat was handled pretty well and as per process guidelines and protocols. Customer was not willing to chat and hence the chat was closed. 

Chat ID : RF6A7GA4H3 (Harsh ): The destinations mentioned by customer (Ireland and Scotland) is not there in our destinations list. Please check the destinations list first and advise customer accordingly before moving forward. 

Chat ID : RF8AKVV21G (Anish ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFJCRFOAQG (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFTDGVU1R6 (Jason ): Incomplete chat, traveller left the chat after initial response and it seems he/she was in touch/conversation with Nicole from Jayway. 

Chat ID : RFTDSWPWB2 (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFVE74EZJ3 (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFWE3AOKHV (Harsh ): Incomplete c hat, traveller left the chat after a few initial responses and lead generation details could not be gathered. 

Chat ID : RF3F8DII1G (Jason ): Incomplete chat, chat was closed after following proper closing protocols as customer stopped responding after initial response and lead generation details could not be gathered. 

Chat ID : RF3FHEUKVH (Jason ): Same customer from previous chat ( RF3F8DII1G). Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

No missed/abandoned chats. 

Thanks and Regards 
Amit