Subject: Daily performance summary for LiveSalesman team for Jul 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 3 | 0 | 4 | 0 | 6 | 13
Aws Adra | 0 | 5 | 14 | 0 | 3 | 22
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 2 | 4 | 0 | 2 | 8
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 6 | 2 | 10 | 0 | 0 | 18
Hasan Nour | 1 | 2 | 0 | 0 | 4 | 7
Alhamzi Mohammed | 0 | 2 | 5 | 0 | 3 | 10
Gaurav Payal | 0 | 1 | 13 | 0 | 0 | 14
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 14 | 51 | 0 | 19 | 97

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 18
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 7
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
Customer Services Total | | | 37
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Combo | 1
| | Product Specification | 9
PreSales Total | | | 20
Grand Total | | | 58

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 1 | 2 | 0 | 3 | 3 | 0 | 9
Syed Ataullah | 0 | 2 | 0 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 3 | 1 | 0 | 0 | 6
Hasan Nour | 3 | 1 | 2 | 1 | 0 | 0 | 7
Abu Sufian | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 8 | 9 | 5 | 7 | 3 | 1 | 33

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 4 | 2 | 0 | 2 | 6 | 7 | 21
Alhamzi Mohammed | 2 | 2 | 2 | 1 | 1 | 7 | 15
Jok Kuol | 0 | 1 | 2 | 1 | 2 | 10 | 16
Aws Adra | 3 | 1 | 0 | 1 | 1 | 22 | 28
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 0 | 3
Ali Ibraheem | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 3 | 1 | 0 | 0 | 0 | 5
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 9 | 6 | 6 | 11 | 49 | 94

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 0 | 1 | 1 | 0 | 1 | 8
Alhamzi Mohammed | 1 | 0 | 0 | 2 | 1 | 1 | 5
Aws Adra | 1 | 0 | 0 | 1 | 0 | 3 | 5
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Abu Sufian | 1 | 0 | 1 | 1 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 2 | 1 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 3 | 3 | 6 | 2 | 6 | 31

Please feel free to reach out for any further clarifications.