Subject: Tech Support Candidate - Sandeep Sharma
From: Sandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 05:16:09 -0400

| | Tech Support Test

Name | Sandeep Sharma
E-mail | [email-masked]
Phone Number | (91) 8826540204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Innovazion Research | Tech Support Officer | August 2017 | 31000
Previous Employer 2 | Verve Pc Solution | Tech Support | june 2013 | 20000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Step
I will try to Restart the browser and check again with same Domain or Different.
2 Step
I will try to check Network in computer if it is connected with Internet. If my system is connected but giving Error, I will check other devices which are connected on to the same network.
3 Step
I will Open Network Connection and check if there is any problem and select option to troubleshoot
4 Step
I will check my router setting page, if there is, ip block with my machine or maybe any setting error.
5 Step
Sometime These Problem Auto Rectify by Restarting the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We can easily connect Bluetooth speaker with any phone.

1 Step
You Have to Turn on Bluetooth Speaker and select the option Bluetooth Mode.
2 Step
We have to turn on Bluetooth in Phone and If you holding on Bluetooth icon in phone, You will see new window in phone.
3 Step
If You can find same Bluetooth device name which you want connect, Just select that and click on connect.
4 Step
Sometime When you are trying to connect with Bluetooth, It ask for Password, so kindly look on the device you will be able to see password.

What according to you makes you a good candidate for customer service or technical support job?

Well I have very good experience in technical Support. I am working in this field from 2010.
I have experienced that all the issue which so occur I fix that. I have good communication skills, Which will help me for Future clients.
I am also energetic and multitasking person.
When I used to take call over the phone with the Customer, I always emphasize them,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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