Subject: Tech Support Candidate - Sudhanshu Asthana
From: Sudhanshu Asthana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 04:55:28 -0400

| | Tech Support Test

Name | Sudhanshu Asthana
E-mail | [email-masked]
Phone Number | (91) 9811379301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
MSOFFICE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Consultant | TSE | June 2022 | 26000
Previous Employer 2 | Consultant | TSE | May 2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check network connectivity ncpa.cpl
2) ping website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) switch bluetooth on mobile
2) switch on speaker and select the device name.

What according to you makes you a good candidate for customer service or technical support job?

1) Hearing and understanding customer issue according to criticality.
2) Following up to make sure issue is resolved.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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