Subject: Tech Support Candidate - Kartikey Mehrotra
From: Kartikey Mehrotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 03:22:38 -0400

| | Tech Support Test

Name | Kartikey Mehrotra
E-mail | [email-masked]
Phone Number | (+91) 9643712035
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will memorise the error code and research on it. This will help me find what is the actual problem. I can also include some other steps like checking my Wi-Fi network.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on bluetooth on my phone then I will turn on my Bluetooth speaker. Then I will find my bluetooth speaker in the list of devices which are which are being shown on my phone and then select the name of a Bluetooth speaker to connect to its successfully.
What according to you makes you a good candidate for customer service or technical support job? | I have some technical knowledge which can help me solve customer queries. I'm very fluent in English so that won't be a problem. Also, I love helping people!
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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