Subject: Re: 05501540 / RMA / ref:_00D301GN6a._5003Z1RmO9L:ref
From: Ashish Dabral <[email-masked]>
To: support <[email-masked]>
Date: Tue, 26 Jul 2022 23:53:02 -0700 (MST)

Technical Issue 
====================================== 
Description: [LAN port is not working] 

License Details 
====================================== 
License Number: [License L0006471920] 

Defective Product Details 
====================================== 
Model: XG 135 
Revision: 
Required Firmware: SFOS 19.0.0 
Serial Number: [C1B104BK39MHGF1] 
Fault Code: LAN PORT 
Sub-fault code: Interface not detected 

Shipping Info (All fields required): 
====================================== 
Company: Cherry E - Commerce Services Pvt. Ltd. 
Name: Ashish Dabral 
Address: A-72, Sector- 2 Noida 
City: Noida 
Zip/Postal code: 201301 
Country: India 
Phone: 9717544614 
Email: [email-masked] 
Special Instructions: 

Regards, 
Ashish Dabral 

From: "support" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, July 27, 2022 11:58:49 AM 
Subject: RE: 05501540 / RMA / ref:_00D301GN6a._5003Z1RmO9L:ref 

Hi Ashish, 

This is regarding your service request number 05501540, 

Technical Issue 
====================================== 
Description: [Insert description] 

License Details 
====================================== 
License Number: [License #] 

Defective Product Details 
====================================== 
Model: 
Revision: 
Required Firmware: 
Serial Number: 
Fault Code: LAN PORT 
Sub-fault code: Interface not detected 

Shipping Info (All fields required): 
====================================== 
Company: 
Name: 
Address: 
City: 
Zip/Postal code: 
Country: 
Phone: 
Email: 
Special Instructions: 

Regards, 
Gunjit Singh 
Technical Support Engineer L1-2 

If the urgency or business impact of your case changes or you require immediate assistance, please contact us by telephone: https://www.sophos.com/en-us/support/contact-support.aspx 
Sign up for Sophos Notifications at https://centralstatus.sophos.com/ 
Support Knowledge Base: https://support.sophos.com/ 
Follow us on Twitter @SophosSupport 
Sophos Community (discussion forums): https://community.sophos.com 

Thank You for choosing Sophos. 

--------------- Original Message --------------- 
From: Sophos Support [[email-masked]] 
Sent: 7/27/2022 11:29 AM 
To: [email-masked] 
Subject: RE: 05501540 / RMA / ref:_00D301GN6a._5003Z1RmO9L:ref 

Hi Ashish, 

I am following up on your case 05501540 for the reported issue …. I tried calling you on +91 [ https://lsmindia.com/ | 9717544614 ] however, the call was not responded/the call did not connect. 

If you find the number on which we reached this time is incorrect, please share the alternative number to connect with you. 

Thank you for choosing Sophos. 

Have a nice day ahead. 

Regards, 
Anirudh Singh 
Technical Support Engineer 
Sophos India Global Support 

If the urgency or business impact of your case changes or you require immediate assistance, please contact us by telephone: https://www.sophos.com/en-us/support/contact-support.aspx ; 
Sign up for Sophos Notifications at https://centralstatus.sophos.com/ 
Support Knowledge Base: https://support.sophos.com/ 
Follow us on Twitter @SophosSupport 
Sophos Community (discussion forums): https://community.sophos.com 

Sophos Technical Support