Subject: Daily performance summary for LiveSalesman team for Jul 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 12 | 0 | 5 | 17
Nourah Alfhaid | 0 | 0 | 3 | 0 | 3
Mohad Kmali | 0 | 3 | 7 | 8 | 18
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 0 | 5 | 8
Mohiuddin Lsm | 0 | 6 | 0 | 2 | 8
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 0 | 2 | 3
Abdullah Otaibi | 0 | 1 | 11 | 1 | 13
Ali hazzaa | 0 | 5 | 7 | 0 | 12
Ali Ibraheem | 0 | 4 | 5 | 1 | 10
Asma Alotaibi | 0 | 1 | 53 | 0 | 54
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 2 | 16 | 0 | 18
taher Mohammad | 0 | 2 | 7 | 0 | 9
Wejdan Alotaibi | 0 | 1 | 0 | 0 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 42 | 109 | 24 | 175

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 3
| | Delivery Status | 28
| Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 50
Live Sales | Pre-Sale | Help in completing the order | 3
| | Help placing new order | 3
Live Sales Total | | | 6
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
Grand Total | | | 58

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 1 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 2 | 2
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 2 | 3
Malek Hosan | 1 | 0 | 0 | 1 | 1 | 7 | 10
Ali Ibraheem | 8 | 4 | 2 | 6 | 2 | 10 | 32
Ali hazzaa | 5 | 0 | 1 | 5 | 4 | 16 | 31
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 1 | 0 | 3 | 10
Abdallah Ahmed | 3 | 0 | 1 | 3 | 1 | 2 | 10
Abdullah Otaibi | 6 | 1 | 1 | 1 | 0 | 1 | 10
Mohad Kmali | 6 | 0 | 4 | 0 | 0 | 1 | 11
Mohiuddin Lsm | 2 | 1 | 2 | 3 | 0 | 2 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 1 | 1 | 0 | 2
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 38 | 7 | 11 | 22 | 9 | 47 | 134

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 1 | 3 | 5
Abdallah Ahmed | 1 | 1 | 1 | 0 | 0 | 1 | 4
Ali Ibraheem | 5 | 4 | 6 | 0 | 1 | 2 | 18
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 3 | 4 | 0 | 1 | 0 | 1 | 9
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
| 0 | 0 | 0 | 0 | 1 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 1 | 0 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mohad Kmali | 12 | 1 | 1 | 0 | 0 | 0 | 14
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 34 | 10 | 9 | 2 | 5 | 9 | 69

Please feel free to reach out for any further clarifications.