Subject: Daily performance summary for LiveSalesman team for Jul 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 2 | 12 | 0 | 6 | 20
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 1 | 10 | 0 | 7 | 18
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 2 | 0 | 1 | 0 | 7 | 10
Gaurav Payal | 0 | 1 | 22 | 0 | 1 | 24
Malek Hosan | 0 | 1 | 0 | 1 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 13 | 0 | 4 | 17
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 7 | 5 | 58 | 1 | 27 | 98

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 24
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delivery Status | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
Customer Services Total | | | 34
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 10
| Other Enquiry | (blank) | 1
| | Offers | 1
| Policy Related | Delivery Cost | 1
| Product Related | Combo | 3
| | Product Specification | 1
PreSales Total | | | 17
Grand Total | | | 52

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 2 | 0 | 0 | 1 | 6
Jok Kuol | 1 | 1 | 0 | 5 | 1 | 0 | 8
Syed Ataullah | 0 | 2 | 0 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 2 | 3 | 1 | 0 | 0 | 0 | 6
Abu Sufian | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 10 | 3 | 7 | 1 | 1 | 29

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 1 | 0 | 2 | 2 | 10 | 15
Aws Adra | 4 | 2 | 0 | 5 | 3 | 16 | 30
Alhamzi Mohammed | 1 | 1 | 2 | 1 | 0 | 4 | 9
Ali Ibraheem | 0 | 1 | 3 | 2 | 0 | 10 | 16
Mohiuddin Lsm | 1 | 1 | 0 | 1 | 2 | 5 | 10
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 4 | 1 | 0 | 1 | 0 | 7
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 10 | 6 | 11 | 10 | 46 | 91

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 0 | 0 | 0 | 2 | 0 | 1 | 3
Jok Kuol | 5 | 0 | 1 | 0 | 0 | 1 | 7
Aws Adra | 2 | 0 | 1 | 0 | 1 | 3 | 7
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 4 | 0 | 0 | 1 | 0 | 0 | 5
Murtaza Kutiyanawala | 0 | 1 | 1 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 4 | 4 | 2 | 7 | 31

Please feel free to reach out for any further clarifications.