Subject: Trainer Candidate - Anshu Singh
From: Anshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 21:00:54 -0400

| | Tech Support Test

Name | Anshu Singh
E-mail | [email-masked]
Phone Number | (91) 9105127747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iDelta Electronic | Head HR & Admin | | 40,000/-
Previous Employer 1 | BNG International | Admin Coordinator | 25th Nov 2018 | 25,000/-
Previous Employer 2 | First Track Solutions | Sr. Executive | 31st Jan 2018 | 22,000/-

If Selected, how much time do you need to join? | 1 Month
Please briefly describe your work experience specifically in Quality? | Audits, feedbacks, Coaching’s and conducting Training Programs, D-Sat analysis and share the report with senior management. Planning floor activities for Process improvement, conducting calibration session on weekly basis with Quality Team.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | One of the most toughest situation in my experience is when you supersede the tenured team mates and hold position to guide them and asked to accept and implement new strategies to do effective and time saving quality audits. Firstly you have to understand their mindset and match up with their wavelength. One have to be very effective with his thought process and demonstrate the effectiveness of newly implemented strategies.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service when you follow all the steps as per the process and customer feels happy. However great customer service when you give appropriate responses like apology, empathy and responses to make customer fell delighted. A great customer service is when customer himself realise that his issue was addressed as per his expectations and all the queries were answered.
What according to you makes you a good candidate for this position? | Having experience in customer service for several years in different verticals made me versatile to handle any type of customer having any kind of situation. I have the capability to understand their need and requirement to feel them delighted.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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