Subject: Tech Support Candidate - Basit Anwar
From: Basit Anwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 14:50:02 -0400

| | Tech Support Test

Name | Basit Anwar
E-mail | [email-masked]
Phone Number | (+91) 8376064526
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

restsart the device.
check internet connection.
i will clear cache.
i will check if site is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.we will turn on bluetooth on mobile phone.
2.then we will tap pair new devices.
3.we will see if we find a match.
4. if yes then we are done,if no then we will refresh or check under available devices.

What according to you makes you a good candidate for customer service or technical support job?

The most important thing is effective communication skills.
Secondly we should have good technical knowledge.
Also we should be able to create good relationship with customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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