Subject: Tech Support Candidate - BHAVESH KUMAR
From: BHAVESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 09:46:10 -0400

| | Tech Support Test

Name | BHAVESH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7976232768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Main basically problems restarting the computer and  after that will not opening the website then follow below them
It's network problem
Firstly  we can connect with wifi as a computer user
After that in browser cleaning the data, check dns setting, vpn service will be used, change the server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker
Firstly put the speaker in pairing mode
Switch on Bluetooth on mobile phone
After that wait for phone connect
Connect and play music, movies show in big hall with speaker

What according to you makes you a good candidate for customer service or technical support job?

I am a capable and fit for this customer service or technical support job. I have perfect fit for the job.
I have also known about problem solving skills, patience, attentiveness, emotional intelligence, clear communication skills, writing skills, creativity, ability to use positive language, product knowledge, time management skills, ability to read customers, closing ability and method approach.
Personalized good customer service always start with a human touch.
I can give properly helpful for that job.
Thank you
Giving properly way of

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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