Subject: Tech Support Candidate - shubham Gupta Shubh
From: shubham Gupta Shubh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 07:10:44 -0400

| | Tech Support Test

Name | shubham Gupta Shubh
E-mail | [email-masked]
Phone Number | (91) 6280181518
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhawani Mandi/ Jhalawar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Walkover | Senior support Engineer | 4th May 2022 | 37500
Previous Employer 2 | TASL | Support executive | 10th Feb 2022 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will reboot or re-start the system after rebooting would check still having the same problem again or not.
Check for the internet connection, I will make sure internet connection works.
Check for this website it is down for me or everybody. There's a website that facilitates doing just that!
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
We can find out by this website it is down for me or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1
Pair a Bluetooth device to the mobile successfully.
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

My previous experience, problem solving skills,customer delight attitude and interpersonal skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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