Subject: Daily performance summary for LiveSalesman team for Jul 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 1 | 3 | 14 | 0 | 14 | 32
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 2 | 0 | 0 | 20 | 26
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 6
Syed Ataullah | 1 | 1 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 3 | 20 | 0 | 1 | 24
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1
Gaurav Payal | 0 | 1 | 13 | 0 | 1 | 15
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 11 | 47 | 0 | 36 | 112

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 14
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 6
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 29
No Answer | No Answer | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 4
| Other Enquiry | (blank) | 1
| | Store Availability | 2
| | Store Location | 1
| Product Related | Combo | 3
| | Product Specification | 6
PreSales Total | | | 17
Grand Total | | | 47

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 1 | 0 | 0 | 1 | 3
Jok Kuol | 2 | 0 | 1 | 4 | 1 | 0 | 8
Syed Ataullah | 3 | 0 | 0 | 1 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 3 | 1 | 0 | 0 | 0 | 6
Hasan Nour | 4 | 2 | 1 | 0 | 0 | 0 | 7
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 5 | 4 | 5 | 1 | 1 | 30

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 1 | 1 | 3 | 2 | 12 | 20
Aws Adra | 5 | 3 | 1 | 6 | 2 | 16 | 33
Alhamzi Mohammed | 5 | 2 | 0 | 0 | 0 | 4 | 11
Ali Ibraheem | 3 | 2 | 2 | 2 | 0 | 10 | 19
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 3 | 6
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 1 | 2
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 0 | 0 | 0 | 0 | 1 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 2 | 0 | 2
Grand Total | 18 | 8 | 4 | 11 | 8 | 48 | 97

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 2 | 2 | 0 | 1 | 1 | 4 | 10
Ali Ibraheem | 1 | 0 | 1 | 2 | 0 | 1 | 5
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 2 | 9
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mohiuddin Lsm | 3 | 0 | 0 | 1 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 2 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 3 | 3 | 4 | 2 | 12 | 39

Please feel free to reach out for any further clarifications.