Subject: Tech Support Candidate - Aayushi Bhute
From: Aayushi Bhute <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 10:34:48 -0400

| | Tech Support Test

Name | Aayushi Bhute
E-mail | [email-masked]
Phone Number | (20) 7247668166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIAPL, Pune | Graduate Apprentice Trainee | Currently working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the following steps for troubleshooting the problem.
1. Clear browser cache, history, and cookies
2. Reset Chrome browser settings
3. Reset Wi-Fi Modem
4. Restart DNS client
5. Reset the Chrome profile Sync
6. Scan your device for malware
7. Reinstall Chrome
8. Install another web browser
9. Changing maximum allowed TLS version
10. Remove browser extension from Chrome.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
For Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.
Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realises would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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