Subject: Tech Support Candidate - manav kumar
From: manav kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 09:16:12 -0400

| | Tech Support Test

Name | manav kumar
E-mail | [email-masked]
Phone Number | (+91) 7042665505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:-Restart My Device
Step 2:-check internet connection workes
Step 3:-check the website is down for everbody

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I did'nt get your audio
What according to you makes you a good candidate for customer service or technical support job? | I feel that I’m qualified because I have a bachelor’s degree in computer science. I have advanced skills with customer support tools like Zendesk. Also, I have five years of experience as a technical support specialist in the software industry. I know your company operates on global scale, and I can provide support in both English and Spanish
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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