Subject: Tech Support Candidate - Vijay Saxena
From: Vijay Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 03:18:27 -0400

| | Tech Support Test

Name | Vijay Saxena
E-mail | [email-masked]
Phone Number | (+91) 8882628001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Najafgarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll make sure that my Internet is working properly.
2. I'll refresh the web page.
3. I'll check if the server of the website is down or not .
4. I'll restart the browser and system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down menu bar from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device.
4. Tap the name of the Bluetooth speaker.
5. Connect

What according to you makes you a good candidate for customer service or technical support job?

1. Greetings
2. Behaviour
3. Customer Satisfaction
4. Language Fluency

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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