Subject: Re: 05501540 / RMA / ref:_00D301GN6a._5003Z1RmO9L:ref
From: Ashish Dabral <[email-masked]>
To: support <[email-masked]>
Date: Mon, 25 Jul 2022 00:09:22 -0700 (MST)

Hello There, 

It is already reimaged. Here is the new firmwere version. Please process for RMA asap as previously mentioned we do not have backup firewall. 

Regards, 
Ashish Dabral 

From: "support" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Monday, July 25, 2022 10:18:31 AM 
Subject: RE: 05501540 / RMA / ref:_00D301GN6a._5003Z1RmO9L:ref 

Hi Ashish, 

This is regarding with your service request number 05501540. 

We are in process to take the approvals for RMA. But before that as firewall that you were using (SFOS 18.0.3) is already end of life. 

We need a confirmation from your side that you have reimage the firewall device box with latest version and restore the backup. 

Also please mention the reimage version. 

Let us know in case of any queries. 

Thank you for choosing Sophos. 

Regards, 
Anirudh Singh 
Technical Support Engineer 
Sophos India Global Support 

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