Subject: Tech Support Candidate - Jakka Nagendra
From: Jakka Nagendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 01:04:26 -0400

| | Tech Support Test

Name | Jakka Nagendra
E-mail | [email-masked]
Phone Number | (91) 6300565814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Marathahalli
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ACH Software technology | Technical support Engineer | Jun 10th 2022 | 25k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear the browser's history and cache/cookies.
Try a different web browser.
Restart computer/device.
Log out and log back in to the account.
Restart internet network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth in both
Pair the devices
Connected

What according to you makes you a good candidate for customer service or technical support job? | Maintain good relation with clients and solve the tickets as per SLA
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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