Subject: RE: 05501540 / RMA / ref:_00D301GN6a._5003Z1RmO9L:ref
From: Sophos Support <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 04:48:31 +0000 (GMT)

Hi Ashish,

This is regarding with your service request number 05501540.

We are in process to take the approvals for RMA. But before that as firewall that you were using (SFOS 18.0.3) is already end of life.

We need a confirmation from your side that you have reimage the firewall device box with latest version and restore the backup.

Also please mention the reimage version.

Let us know in case of any queries.

Thank you for choosing Sophos.

Regards,
Anirudh Singh
Technical Support Engineer
Sophos India Global Support

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