Subject: Daily performance summary for LiveSalesman team for Jul 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 09:05:36 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 3 | 19 | 10 | 32
Abdallah Ahmed | 0 | 4 | 0 | 0 | 4
taher Mohammad | 0 | 7 | 12 | 3 | 22
Hasan Nour | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 4 | 2 | 0 | 6
Syed Ataullah | 0 | 0 | 17 | 0 | 17
Mohiuddin Lsm | 0 | 0 | 0 | 3 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 6 | 2 | 2 | 10
Nourah Alfhaid | 0 | 1 | 51 | 0 | 52
Abdullah Otaibi | 0 | 0 | 9 | 10 | 19
Wejdan Alotaibi | 0 | 3 | 0 | 0 | 3
! Hassan Bin Saeed | 0 | 0 | 5 | 0 | 5
Grand Total | 0 | 28 | 117 | 28 | 173

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 2
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 2
| | Delivery Status | 67
| | Missing items\parts | 1
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 93
Live Sales | Pre-Sale | Help in completing the order | 6
| | Promotion guide | 3
Live Sales Total | | | 9
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 107

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 2 | 4 | 3 | 7 | 1 | 5 | 22
Asma Alotaibi | 2 | 2 | 1 | 1 | 0 | 2 | 8
Abdallah Ahmed | 0 | 1 | 5 | 3 | 2 | 10 | 21
Mohiuddin Lsm | 2 | 0 | 3 | 3 | 0 | 13 | 21
Malek Hosan | 0 | 0 | 2 | 0 | 1 | 5 | 8
Abdullah Otaibi | 10 | 2 | 1 | 0 | 1 | 4 | 18
! Hassan Bin Saeed | 0 | 1 | 1 | 0 | 1 | 1 | 4
Ali hazzaa | 0 | 0 | 0 | 1 | 2 | 6 | 9
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 2 | 0 | 1 | 0 | 1 | 0 | 4
Mohad Kmali | 7 | 3 | 0 | 1 | 1 | 0 | 12
taher Mohammad | 5 | 0 | 1 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 13 | 19 | 16 | 10 | 48 | 138

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 2 | 1 | 0 | 0 | 0 | 2 | 5
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ali Ibraheem | 2 | 0 | 0 | 1 | 1 | 1 | 5
Ali hazzaa | 0 | 3 | 0 | 1 | 1 | 1 | 6
Asma Alotaibi | 2 | 1 | 1 | 0 | 0 | 1 | 5
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1 | 2
taher Mohammad | 2 | 0 | 0 | 0 | 1 | 0 | 3
| 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdallah Ahmed | 13 | 7 | 1 | 0 | 1 | 0 | 22
Khaled Sufian | 3 | 1 | 0 | 0 | 1 | 0 | 5
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mohad Kmali | 4 | 1 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 15 | 3 | 4 | 7 | 10 | 69

Please feel free to reach out for any further clarifications.