Subject: Daily performance summary for LiveSalesman team for Jul 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 3 | 2 | 24 | 0 | 0 | 29
Aws Adra | 0 | 1 | 12 | 0 | 5 | 18
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 1 | 0 | 0 | 15 | 20
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 1 | 0 | 1 | 0 | 4
Mohiuddin Lsm | 0 | 1 | 7 | 0 | 4 | 12
Alhamzi Mohammed | 0 | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 15 | 6 | 45 | 1 | 24 | 91

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 17
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 28
Mattress Related | Post-Sales | Product Complaints | 2
Mattress Related Total | | | 2
No Answer Total | | | 1
No Answer | No Answer | (blank) | 1
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 2
| Policy Related | (blank) | 1
| | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Pricing | 1
| | Product Specification | 22
PreSales Total | | | 32
Grand Total | | | 63

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 1 | 0 | 3 | 2 | 1 | 0 | 7
Syed Ataullah | 4 | 0 | 1 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 4 | 1 | 0 | 0 | 0 | 0 | 5
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 3 | 5 | 2 | 1 | 1 | 27

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 7 | 1 | 5 | 3 | 3 | 16 | 35
Alhamzi Mohammed | 0 | 3 | 0 | 0 | 0 | 3 | 6
Aws Adra | 7 | 2 | 1 | 6 | 1 | 26 | 43
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 3 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 1 | 0 | 2 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 15 | 6 | 7 | 11 | 6 | 50 | 95

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 2 | 2 | 4 | 1 | 1 | 7 | 17
Alhamzi Mohammed | 1 | 2 | 1 | 0 | 0 | 1 | 5
Mohiuddin Lsm | 4 | 1 | 2 | 0 | 0 | 2 | 9
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 7 | 7 | 1 | 2 | 11 | 40

Please feel free to reach out for any further clarifications.