Subject: Daily performance summary for LiveSalesman team for Jul 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jul 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 23 | 0 | 0 | 23
Hasan Nour | 0 | 2 | 0 | 0 | 2
Ali hazzaa | 0 | 3 | 8 | 2 | 13
taher Mohammad | 0 | 5 | 9 | 1 | 15
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 6 | 0 | 7
Aws Adra | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 5 | 2 | 0 | 7
Asma Alotaibi | 0 | 4 | 25 | 2 | 31
Nourah Alfhaid | 0 | 1 | 35 | 0 | 36
Abdullah Otaibi | 0 | 0 | 4 | 3 | 7
Khaled Sufian | 0 | 0 | 2 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 13 | 1 | 14
Grand Total | 0 | 45 | 104 | 9 | 158

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 17
| | Delayed Delivery (HH) | 1
| | Delivery Status | 60
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 1
Customer Services Total | | | 98
Live Sales | Pre-Sale | Help in completing the order | 6
| | Help placing new order | 1
Live Sales Total | | | 7
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
Grand Total | | | 106

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 1 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 4 | 6 | 3 | 6 | 0 | 6 | 25
Asma Alotaibi | 4 | 1 | 1 | 2 | 0 | 2 | 10
Abdallah Ahmed | 2 | 5 | 7 | 4 | 4 | 25 | 47
Abdullah Otaibi | 3 | 1 | 0 | 0 | 0 | 2 | 6
Mohiuddin Lsm | 0 | 3 | 1 | 1 | 1 | 3 | 9
Ali hazzaa | 4 | 0 | 3 | 3 | 1 | 9 | 20
Nourah Alfhaid | 0 | 0 | 1 | 1 | 0 | 1 | 3
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mohad Kmali | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 0 | 0 | 0 | 3
taher Mohammad | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 20 | 17 | 17 | 7 | 50 | 132

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 19 | 5 | 0 | 1 | 0 | 2 | 27
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 3 | 2 | 1 | 3 | 0 | 2 | 11
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali Ibraheem | 3 | 1 | 2 | 2 | 0 | 1 | 9
Asma Alotaibi | 3 | 1 | 0 | 0 | 0 | 1 | 5
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
| 0 | 0 | 0 | 0 | 1 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohad Kmali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 35 | 10 | 3 | 8 | 2 | 11 | 69

Please feel free to reach out for any further clarifications.