Subject: Daily performance summary for LiveSalesman team for Jul 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jul 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 4 | 0 | 2 | 8
Mohiuddin Lsm | 0 | 6 | 18 | 0 | 2 | 26
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 1 | 0 | 0 | 3 | 5
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 7 | 1 | 4 | 1 | 3 | 16
Syed Ataullah | 2 | 0 | 0 | 1 | 0 | 3
Aws Adra | 0 | 2 | 6 | 0 | 3 | 11
Alhamzi Mohammed | 0 | 2 | 17 | 0 | 1 | 20
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 12 | 49 | 2 | 14 | 91

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 9
| Delivery Related | Delivery Status | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 2
Customer Services Total | | | 16
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 12
| Other Enquiry | (blank) | 1
| | Store Availability | 2
| Policy Related | Delivery Cost | 1
| Product Related | Pricing | 1
| | Product Specification | 7
PreSales Total | | | 24
Grand Total | | | 42

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 1 | 1 | 2 | 3 | 0 | 0 | 7
Syed Ataullah | 2 | 0 | 1 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 5 | 3 | 3 | 0 | 1 | 23

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 4 | 2 | 11 | 21
Abu Sufian | 0 | 2 | 0 | 0 | 1 | 1 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 3 | 4
Aws Adra | 5 | 0 | 2 | 6 | 1 | 24 | 38
Jok Kuol | 2 | 0 | 1 | 1 | 0 | 7 | 11
Mohiuddin Lsm | 7 | 1 | 0 | 0 | 1 | 3 | 12
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 3 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 2 | 1 | 0 | 1 | 0 | 0 | 4
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 6 | 4 | 12 | 5 | 53 | 99

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 1 | 2 | 1 | 1 | 2 | 4 | 11
Mohiuddin Lsm | 1 | 1 | 1 | 0 | 0 | 2 | 5
Jok Kuol | 2 | 2 | 2 | 0 | 0 | 1 | 7
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 11 | 6 | 5 | 1 | 3 | 9 | 35

Please feel free to reach out for any further clarifications.