Subject: Arabic Language Test - Salman Shah T N
From: Salman Shah T N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 13:43:28 -0400

| | Foreign Language Screening Test

Name | Salman Shah T N    /  (+91) 8138867401    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey there!

Unfortunately, shipment with tracking number 136745474202 in your Babyshop order: BS58208077 couldn’t be delivered due to wrong address details or no access to delivery location, despite trying our best. Currently, the order is being returned to the warehouse. We apologize for the inconvenience caused.

We look forward to better your shopping experience in the next order.

If you still wish to receive the product, we request you kindly place a new order. In case you need any assistance, please initiate a 'Chat' or request for a 'Call back', using the Customer Care option under the My Account section on  our website for quicker assistance.

Thanks for shopping with us!

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

Thank you for reaching out!

We understand your recent concern raised with us with ID SCCT0444560. We looked into the seller’s policy and we are happy to inform you that the product can be returned or replaced.

Hence, we request you kindly raise a return or replacement on the Return Page of our website or Homebox App.

Thanks for shopping with us!

Team Customer Care
Homebox

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