Subject: Re: Ongoing Callbar issue - logging in
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Cc: saurabh <[email-masked]>, Pritish Nandi <[email-masked]>, Pravesh Singh <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Sat, 23 Jul 2022 04:46:49 -0700 (MST)

Hi Ma'am, 

I and sir was working on this. However, Firwall got faulty while updating the firmware. 

I already raised a compalint with the Sophos team. They are done with the troublshoot and will process for the RMA. 

Will fix this and citrix issue once we received the new firewall as we do not have any backup firewall right now. 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]>, "Arjun Hurry" <[email-masked]> 
Sent: Saturday, July 23, 2022 2:46:31 PM 
Subject: Re: Ongoing Callbar issue - logging in 

Hi Ashish, 

How was this resolved? Please let me know. Thanks 

Regards, 
Deeksha 

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From: Pritish Nandi <[email-masked]> 
Sent: Friday, July 15, 2022 9:31:33 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Cc: Pravesh Singh (LSM) <[email-masked]>; Deeksha Dadu <[email-masked]>; Arjun LSM AJ <[email-masked]> 
Subject: Re: Ongoing Callbar issue - logging in 
Hi Sir, 

This is an ongoing issue from a long time now. Also we hve intermittenly a lot of connectivity issues with callbar. This results in miss calls. 

Please help to fix these issues. 

Regards, 
Pritish 

From: "Arjun Hurry" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, July 15, 2022 9:26:48 PM 
Subject: Ongoing Callbar issue - logging in 

Hi Ashish, 

Please be advised that the ongoing Callbar issue of the time it takes to log in is still ongoing. Unfortunately the issue doesn't seem to have any visible root cause, but happens intermittently across all office PCs. Even the known workarounds of cache/cookie clearing, deleting temp files/prefetch, rebooting etc. can be hit and miss in terms of results. The system has eventually logged in every time, but after between 5-30 minutes of repeated attempts. 

Please review and advise. 

Best Regards, 
AJ