Subject: Trainer Candidate - Ameet Mohapatra
From: Ameet Mohapatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 04:23:01 -0400

| | Tech Support Test

Name | Ameet Mohapatra
E-mail | [email-masked]
Phone Number | (91) 9873289898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Senior Quality Analyst | | 52
Previous Employer 1 | Concentrix | Quality shift lead | Feb 2019 | 40
Previous Employer 2 | Hero Bpo | Quality Analyst | Aug 2017 | 33

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Quality Assurance, Master Calibrator, RTR, Drive new projects as per the Client requirements
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In a situation where the team was struggling with FCR & repeat. Due to high volume,  outbound were supposed to wrap up early which resulted in repeat as complete information was not shared. Complete floor was trained on FCR however to stop abandon few things were missed
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is meeting the customers concern, great customer service is going a extra mile to give customer delight
What according to you makes you a good candidate for this position? | I am proactive, forecasting possibilities & having a plan to deal with it is my daily task.Good on follow ups which make life easy . Client interface,  coordinator between ops & Client as a master calibrator
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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