Subject: Daily performance summary for LiveSalesman team for Jul 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 2 | 1 | 0 | 3
Abdallah Ahmed | 0 | 6 | 0 | 0 | 6
Mohad Kmali | 0 | 4 | 5 | 4 | 13
Ali Ibraheem | 0 | 0 | 10 | 0 | 10
Khaled Sufian | 0 | 4 | 0 | 0 | 4
Malek Hosan | 1 | 1 | 0 | 0 | 2
Hasan Nour | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 3 | 23 | 1 | 27
Nourah Alfhaid | 0 | 2 | 23 | 0 | 25
taher Mohammad | 0 | 0 | 5 | 1 | 6
Mustehsan Siddiqui | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 22 | 68 | 7 | 98

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 11
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 22
| | Fresh fixing pending | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
Customer Services Total | | | 43
Live Sales | Pre-Sale | Help in completing the order | 3
| | Help placing new order | 1
Live Sales Total | | | 4
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
Grand Total | | | 49

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 4 | 2 | 1 | 1 | 1 | 13 | 22
Asma Alotaibi | 1 | 2 | 2 | 0 | 0 | 4 | 9
Mohiuddin Lsm | 1 | 0 | 3 | 3 | 1 | 2 | 10
Abdallah Ahmed | 8 | 3 | 1 | 3 | 2 | 19 | 36
Ali Ibraheem | 2 | 7 | 7 | 3 | 3 | 4 | 26
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 0 | 0 | 0 | 1 | 6
Nourah Alfhaid | 0 | 1 | 0 | 1 | 0 | 2 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 0 | 2
Khaled Sufian | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mohad Kmali | 9 | 4 | 3 | 1 | 0 | 0 | 17
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 22 | 17 | 13 | 8 | 45 | 135

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 17 | 0 | 0 | 0 | 0 | 3 | 20
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 9 | 2 | 0 | 5 | 1 | 1 | 18
Ali Ibraheem | 0 | 3 | 1 | 3 | 0 | 2 | 9
Asma Alotaibi | 1 | 1 | 0 | 2 | 0 | 1 | 5
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
| 0 | 0 | 0 | 0 | 1 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 2 | 0 | 0 | 3
Mohiuddin Lsm | 3 | 1 | 0 | 2 | 0 | 0 | 6
! Hassan Bin Saeed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohad Kmali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 40 | 7 | 2 | 14 | 3 | 11 | 77

Please feel free to reach out for any further clarifications.