Subject: Daily performance summary for LiveSalesman team for Jul 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 3 | 0 | 5 | 14
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 6 | 0 | 0 | 2 | 0 | 8
Hasan Nour | 2 | 2 | 0 | 0 | 9 | 13
Jok Kuol | 6 | 0 | 7 | 0 | 0 | 13
Abu Sufian | 0 | 1 | 10 | 0 | 1 | 12
Aws Adra | 0 | 3 | 10 | 0 | 5 | 18
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Mustehsan Siddiqui | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 8 | 30 | 2 | 20 | 78

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 10
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
Customer Services Total | | | 22
No Answer | No Answer | (blank) | 1
| | No Answer | 2
No Answer Total | | | 3
PreSales | Other Enquiry | (blank) | 6
| | Payment Methods | 1
| | Store Availability | 4
| Policy Related | Delivery Time | 1
| Product Related | Combo | 1
| | Product Specification | 9
PreSales Total | | | 22
Grand Total | | | 47

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 3 | 2 | 1 | 0 | 0 | 6
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 8 | 5 | 2 | 1 | 0 | 1 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 3 | 1 | 5 | 3 | 14 | 33
Abu Sufian | 2 | 2 | 1 | 0 | 1 | 3 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 2 | 0 | 1 | 0 | 1 | 5 | 9
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 1 | 3 | 6
Jok Kuol | 0 | 3 | 2 | 3 | 0 | 11 | 19
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 13 | 13
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 6 | 0 | 0 | 1 | 0 | 0 | 7
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 9 | 5 | 10 | 6 | 52 | 100

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 4 | 1 | 0 | 0 | 3 | 11
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 2 | 2
Aws Adra | 1 | 0 | 1 | 1 | 1 | 3 | 7
Ali Mohamed Ahmed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 3 | 0 | 0 | 0 | 0 | 6
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 8 | 2 | 2 | 1 | 10 | 37

Please feel free to reach out for any further clarifications.