Subject: Daily performance summary for LiveSalesman team for Jul 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 7 | 0 | 3 | 10
Abdallah Ahmed | 0 | 25 | 0 | 6 | 31
Mohad Kmali | 0 | 3 | 13 | 2 | 18
Sultan Motawa | 0 | 0 | 11 | 0 | 11
Hasan Nour | 0 | 4 | 1 | 1 | 6
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 11 | 2 | 13
Ali hazzaa | 0 | 6 | 9 | 1 | 16
Ali Ibraheem | 0 | 1 | 9 | 0 | 10
! Hassan Bin Saeed | 0 | 0 | 5 | 0 | 5
taher Mohammad | 0 | 0 | 24 | 0 | 24
Grand Total | 0 | 46 | 83 | 16 | 145

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 16
| | Delivery Status | 4
| Product Complaint | Complaint within Warranty | 5
Customer Services Total | | | 52
Live Sales | Pre-Sale | Help in completing the order | 15
| | Help placing new order | 3
Live Sales Total | | | 18
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 4
No Answer Total | | | 5
Grand Total | | | 75

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 8 | 3 | 1 | 2 | 0 | 4 | 18
Asma Alotaibi | 0 | 0 | 1 | 1 | 1 | 5 | 8
Mohiuddin Lsm | 2 | 2 | 1 | 3 | 1 | 8 | 17
Ali Ibraheem | 10 | 13 | 9 | 4 | 3 | 9 | 48
Ali hazzaa | 2 | 1 | 0 | 3 | 1 | 12 | 19
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 1 | 0 | 3 | 10
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 2 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 3 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohad Kmali | 4 | 0 | 1 | 1 | 0 | 0 | 6
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 35 | 19 | 14 | 16 | 7 | 46 | 137

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 5 | 1 | 0 | 3 | 1 | 1 | 11
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 3 | 3
! Hassan Bin Saeed | 0 | 0 | 1 | 0 | 0 | 1 | 2
Ali Ibraheem | 4 | 7 | 1 | 6 | 0 | 5 | 23
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 1 | 1 | 1 | 3 | 1 | 1 | 8
Abdallah Ahmed | 22 | 0 | 0 | 0 | 0 | 1 | 23
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 3 | 0 | 0 | 0 | 1 | 0 | 4
taher Mohammad | 1 | 0 | 0 | 1 | 0 | 0 | 2
| 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 0 | 2 | 0 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 9 | 4 | 17 | 3 | 14 | 89

Please feel free to reach out for any further clarifications.