Subject: Tech Support Candidate - Jhilik Sur
From: Jhilik Sur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 05:19:37 -0400

| | Tech Support Test

Name | Jhilik Sur
E-mail | [email-masked]
Phone Number | (91) 8777633296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Service Desk Engineer | 5th September 2022 | 35k-37k
Previous Employer 1 | Tata consultancy services limited | Senior process executive | 21st December 2021 | 26-29k
Previous Employer 2 | Wipro limited | Process executive | 15th March 2019 | 10k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I’ll check if my computer is connected to wifi or not. If it is connected and still getting error I will enable cookies first and again try. If it is giving me advanced option I will try to open it from advanced link. If still not opening I’ll try with different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth speaker-> Setting from phone-> click bluetooth-> turn it on-> search for available devices and connect it to specific bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | Active listening and then understanding the problem which the customer is facing will do it all
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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