Subject: Tech Support Candidate - Sunil Prajapati
From: Sunil Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 04:26:37 -0400

| | Tech Support Test

Name | Sunil Prajapati
E-mail | [email-masked]
Phone Number | (91) 8460879264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AHMEDABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technovalue Solution P. Ltd. | Sr. Support and Service Engineer | Still present | 38200
Previous Employer 1 | Klenzaids Contamination control P. Ltd. | Srm project Engineer | Feb 2022 | 30000
Previous Employer 2 | Jekson Vision P. Ltd. | Technical Support Engineer | Sep. 2020 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my connection first, is internet connected or not properly.

Clear the browser's history band cookies.

Restart the internet network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switched ON the blutooth speaker.
ON the blutooth of Mobile
Go into the more setting in Blutooth.
Search and Connect the device.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Better understanding.
Fast learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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