Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 03:30:11 -0400

| | Tech Support Test

Name | Akash Kumar
E-mail | [email-masked]
Phone Number | (+91) 8521455953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | dabri mod janakpuri south
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | cs datamation research services pvt ltd | operation executive | 07/06/2022 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly we have to open new tab and check to see that we can load another website like google.com, mozilla .org.
if you can't open another site continue on to the next step. Launch another browser , like internet explorer or microsoft edge, and try to open site you were having problems with if the site work in another browser ,the problem only happens with certain website .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 01;- Open Bluetooth on both devices and pair with device you can easily connected with speaker.
What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any organization to succeed in its business . I follow this mantra. Being responsive with positive attitude, taking accountability and ownership, understanding customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the customer realizes would definitely differentiate you form other.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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