Subject: Tech Support Candidate - VIKAS SINGH
From: VIKAS SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 02:18:56 -0400

| | Tech Support Test

Name | VIKAS SINGH
E-mail | [email-masked]
Phone Number | (+91) 9616845141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | PGCIL | GET | 24/04/2020 | 18000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly troubleshooting the network issue . if still having same problem clear the cache data then restart my pc before this we have to saved my data.
if still getting same problem check internet connection ,some times we are connected with network but can't open desired site .so at that time we have to contact our internet service provider. This type of issue also came in previous company.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 :Open my mobile setting and open Bluetooth
setting there will option to add device before this make sure Bluetooth must be switched on. Then start paring or searching new device after getting device name click ok to connect. if any problem then simply restart my mobile and do the same things again .It will definitely connect to Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I am technically good to solve issue. I have patience until I resolve the problem, Polite and humble behavior to talk with customer and listen there problem seriously.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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