Subject: Tech Support Candidate - Nibraas Ahmed
From: Nibraas Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 02:13:11 -0400

| | Tech Support Test

Name | Nibraas Ahmed
E-mail | [email-masked]
Phone Number | (+91) 8770012488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherland global services | csa | 1Aug 2022 | 20000
Previous Employer 1 | startek | csa | 15 November 2021 | 15000
Previous Employer 2 | na | na | na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I'm opening a website and I get an error first I'll check the internet connection if it's fine and connected then I'll clear the cache of my browser and hopefully it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect Bluetooth speaker to mobile are as follows
1. First turn on the Bluetooth speaker and put it on discoverable mode
2.Then turn On your Mobile blutooth
3.Then find the name of Bluetooth speaker and connect it . you're ready to go

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of technical devices and equipment and I have excellent communication skills and I'll be able to help customers and solve their issues and problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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