Subject: Tech Support Candidate - Trilok sharma
From: Trilok sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 01:32:15 -0400

| | Tech Support Test

Name | Trilok sharma
E-mail | [email-masked]
Phone Number | (91) 7357191042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gurgaon sector 18
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | myntra | System engineer | | 25k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart your internet connection.
Disable your firewall.
clear the browser.
flush your DNS cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

swipe down from the top of the screen.Touch and hold the bluetooth.Tap pair new device.
Tap the name of the bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I have always been fascinated by this technology, and i enjoy working with people.It's my hobby to solve the user problems Issues , and i enjoy troubleshooting others issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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